FAQ

Yes, either route works! Call us at (970) 728-0107 or schedule a call with a Ski Designer here.

Our custom skis start at $1995.00. If you have bought your skis online but haven’t already scheduled your design appointment, please do so here or give us a call at (970) 728-0107 and we’ll get you on the calendar.

Wagner Custom offers a smarter way to purchase skis. We map your Skier DNA and then build your optimal skis that allow you to reach your absolute highest potential. You’ll know you’re on your ideal equipment and spend your time in the mountains having fun skiing rather than demoing and evaluating skis.

It typically takes 3 weeks from final graphic approval to delivery. Have a trip coming up or need then sooner? Email info@wagnerskis.com or call us at (970) 728-0107 to see if we can fast track them for you.

We guarantee that you’ll 100% love your Wagner Custom Skis. Buy them, ski them hard, and evaluate them. If you don’t like your skis, just let us know and we’ll make it right by building you a new set or returning your money. There’s zero risk of getting stuck with a set of skis from us that you don’t absolutely love.

Nope. We create and ship skis all over the world. Buy your skis online here or call us at (970) 728-0107 to get started. We do recommend that you use your skis as a reason to visit us in Telluride and test drive your new skis!

To make your skis “slope-ready,” we need a boot and personal information to adjust the bindings appropriately. You can send you boot with the binding form (found here) prior to ski completion and we’ll send your boot back with your skis.

Yes! Most skis are made the same but be sure to mention if you plan on using your Wagner Skis for telemarking or backcountry so we customize the weight and materials to your needs.

Yes, we do! Call us at (970) 728-0107 to find out more about the custom snowboard process.

We do not rent or demo skis, because each ski is built custom to match your needs, rather than us trying to fit an already existing ski to you.

We do! We prefer to do the binding mount for your skis, as if we get it wrong we'll fix it for free. If a shop gets it wrong, they won't buy you new skis. If you have purchased skis from us and are getting a binding mounted, please fill out and sign the binding release form found here.

Yes--and no. Although we do NOT do overnight tunes, our "Spa Tune" returns your Wagner Custom Skis to almost-new condition between ski trips or seasons. We start by inspecting your skis from tip to tail and perform any needed base repairs. We'll restore the original factory tune and buff out the topsheet-sidewall interface to restore energy and diminish stress. Your skis come back from the spa fresh, clean, and skiing like new.

If you wish to send your skis off to the spa, print this Spa Tune Form and include it when you ship your skis (or drop them off at the factory).

Yes! Because our skis are designed specifically for you and whatever level you’re working at, we’ll make sure they fit your style comfortably and help you improve your skiing. We take out the guessing of what you need out of a ski and make sure you’ll love them. 

CUSTOM DESIGNS - where you/you and our designers create a design unique to you using (but not limited to):

Established Artwork - using an existing painting or drawing

Photography or Photograph(s) - can be from a professional, or be your own

Graphic Elements - stripes, patterns, ombre, flags, text, etc.

Logo(s) - you’ll need permission to use logos if they aren’t your own.

WOOD VENEERS - check out our options here.

ARTIST SERIES - check out our options here.

STOCK GRAPHICS - this includes solid color skis, as well as skis pre-designed with artwork. Check out our options here

Yes! Here are a few things we have found that work:

Simplicity is best. While you are likely to have multiple ideas, we highly suggest narrowing down your concept to just one or two. 

If you have a concept, we can help you find good existing images or artwork. 

If you are stuck and just can’t make a decision or if you need help locating artwork, feel free to reach out to us and we can help walk you through the process. 

If you are working with your own designer or artist, or commissioning an original piece of artwork for your skis, we always suggest giving them a hard deadline. We’ve seen skis get sidelined for many weeks, and it’s not fun. We can create a ski template with your unique ski shape that you can pass along to your artist or designer.

Great! Once we have worked out your ski shape and you have placed your order, we’ll provide a template of your ski with graphic guidelines. Our designers will be available to answer any questions and make final revisions.

Once you have an idea, it’s time to gather your artwork, photography, graphics, etc.

The next step is sending us an email with your concept and any images you’d like to use. From there, we’ll review everything and let you know what else we need. Once we have everything from you, we will put together a few design options.

Once you take a look at the concepts we sent and think it over, let us know your feedback. We can revise the options until you are happy. After we have final approval on your graphic, your skis can enter production. It generally takes three weeks from this point to ski delivery.

Yes! We will buy up to 3 images from the stock photo website of our choice. You will be responsible for buying additional artwork, as needed. We can help you find and purchase artwork as well as find Illustrators to create original art.

Yes, very much. We need permission to use any copyrighted material. That includes logos, artwork, text, etc. If you want to use copyrighted art, you’ll need to reach out to the owners and get permission (we can help with this – just ask). We’ve found that most artists/institutions are happy to give permission for one-time use (sometimes for a nominal fee). We will need explicit written permission to use any copyrighted material.

Sadly, we are limited by dye sublimation technology! We can't do the following:

Mixed finishes (i.e. actual wood veneer plus color; matte with gloss) 

Sparkles or glittery finishes 

Metallics 

Opaque topsheets with translucent areas 

Fluorescents and neon colors (although we can send out for a screen-printed flat neon color at an additional cost. Please ask.)

Please use .pdf, .ai, or .eps when possible. We will need the largest version of the image you can get. The bigger the image, the more options we can create for your layout. 

Our designers create most ski designs using existing artwork. If you have found artwork that you know you like, we know you’ll like the look and feel of the skis using that artwork. If you’d like to create original artwork for your skis, we’ll probably need to get an artist or illustrator involved. We can help you find an artist or illustrator who can make your concept come to life. Once we have a digital copy of the original artwork, our designers will create a ski layout with that material. Just ask and we’ll help with this process. And, if you come up with a really simple concept, we can likely handle that artwork in-house.

We only use black base material, as it has the highest graphite content and is therefore the fastest and most durable. We have a limited color selection for the logo inserts, however. When you order your skis, please ask and we will send you a photo with options. 

You are responsible for final approval, as the file that you approve will go to print. We are not responsible for typos or errors once the final file has been approved by you.

The colors that you see on screen may not be an exact match to the final product. This has to do with the differences between computer monitors, and the difference between your monitor and our printer/topsheet materials. If color is very important to you, the only way to proof the actual color is to request a sample. One small (7” x 5”) sample is included in the cost of a custom graphic. Additional or larger proofs are available for a charge -- please ask for details. Note that you cannot return a pair of skis due to the color unless you had previously asked for (and approved) a sample.

Dye-sublimation is the process we use to transfer dye (ink) onto our topsheet material. This process occurs in our dye-sub press, which heats the dye to a gas that then gets absorbed into the topsheet material. Neon, fluorescents, and metallic colors are special inks that do not work with the dye-sublimation process.

Call us at (970) 728-0107 or email us at info@wagnerskis.com. We'll be happy to answer any other questions you may have!